Introducing the good services scale – Lou Downe

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I made a scale to measure the quality of services using the 15 principles of Good Service design. Here's why. When I wrote Good Services I made a pledge - to write something useful, and above all simple. I deliberately didn't include any kind of matrix, 'canvas' or score into the book because hell is…

Good Services by BIS Publishers - Issuu

Good services with Lou Downe Making Tech Better podcast

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Good Services out now! – Lou Downe

Applying the 15 principles of good design to booking services.

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Good Services: Decoding the Mystery of What Makes a Good Service

Good Services: a bloody good read (Part 1)

Good Services: Decoding the Mystery of What Makes a Good Service